Our couriers will advise a delivery window via SMS. If this delivery window is unsuitable you will be asked to specify an alternative time.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser.
Unsuitable items will only be refunded when returned within 14 days of receipt. Returns received after the 14 day time frame will only be accepted at the discretion of Meher Kakalia. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.
Please go to the Track you order section to access your order and follow the instructions if you wish to return it.
Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.
If you would like to talk to us about delivery please email firstname.lastname@example.org or phone the Customer Relations team on +44 (0)207 5823527
MAIN OFFICEUNIT 5, BAY 3 The COOP11 Mowll StreetLondon SW9 6BGUnited Kingdom Email: email@example.comTel: +44 (0)207 5823527