Terms and Conditions

HOW WILL MY PARCEL BE DELIVERED?

Meher Kakalia delivers goods by UPS or DHL.

You will receive an automated shipping email as soon as your order has been processed for send-out with the tracking details and a tracking link.

If you wish to reschedule your delivery, please get in contact with the courier service directly.

SALES ITEMS

Discounted items are not eligible for a refund. A voucher code over the sales price will be instead issued on reception of returned sales items.

RETURNS

In the event that you are not completely satisfied with your order we will be happy to offer you a full refund. In order to do this the item(s) must be in a new and unworn condition with all packaging and garment tags still attached. We cannot accept any used items and any such items will be returned to the purchaser. Returns need to be made within 14 days after reception of your order.

Returns received after the 14 day time frame will only be accepted at the discretion of Meher Kakalia. A discount code over the value of the returned item(s) will be issued automatically as soon as the return has been approved. The discount code will be valid for 1 (one) year from the time it has been issued.

All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.

PLEASE RETURN ALL GOODS TO

DUTIES

Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.

If you would like to talk to us about delivery please email info@meherkakalia.com or phone the Customer Relations team on +44 (0)207 5823527